Privacy Policy for Naattuchantha

Thank you for choosing Naattuchantha (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application Naattuchantha.

1. Information We Collect

a. Personal Information

When you register or place an order through the app, we may collect personal information, including:

  • Full name

  • Mobile number

  • Email address (if provided)

  • Delivery address

  • Payment information (processed via third-party gateways)

b. Usage and Device Information

We automatically collect certain information about your device and how you interact with the app:

  • Device model, OS version

  • IP address

  • App usage statistics

  • Crash logs

  • Location (only with your permission)

2. How We Use Your Information

We use the information we collect for:

  • Processing and delivering your grocery orders

  • Providing customer support

  • Improving app performance and user experience

  • Sending notifications (order status, offers, updates)

  • Ensuring security and preventing fraud

3. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with:

  • Delivery partners and vendors (for order fulfillment)

  • Payment gateway providers (for processing payments)

  • Service providers (for hosting, analytics, and customer support)

  • Law enforcement or government agencies (only when required by law)

4. Data Security

We implement appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain your personal data as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.

6. Your Choices and Rights

  • You can update your account details anytime within the app.

  • You may request to delete your account and data by contacting us at the email below.

  • You can opt out of promotional notifications through your device settings.

7. Children’s Privacy

Our services are not intended for users under the age of 13. We do not knowingly collect personal data from children.

8. Third-Party Services

Our app may contain links to third-party services or use third-party tools. We are not responsible for the privacy practices of these external services.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 Email: nattuchantha2025@gmail.com